Privacy Policy

Last Updated: January 26, 2026

Pizza Joker ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website www.pizzajoker.co.uk and use our services.

1. Information We Collect

1.1 Personal Information

When you place an order or create an account, we collect:

Name and contact information (email address, phone number)
Delivery address and billing address
Payment information (processed securely by our payment providers)
Order history and preferences

1.2 Automatically Collected Information

When you visit our website, we automatically collect:

IP address and browser type
Device information and operating system
Pages visited and time spent on our site
Referring website addresses
Cookies and similar tracking technologies (see our Cookie Policy)

2. How We Use Your Information

We use your information to:

Process and deliver your orders
Communicate with you about your orders
Improve our website and services
Send promotional emails (with your consent)
Prevent fraud and enhance security
Comply with legal obligations
Personalize your experience on our website

3. Legal Basis for Processing (UK GDPR)

We process your personal data under the following legal bases:

Contract Performance: To fulfill orders and provide services
Legitimate Interests: To improve our services and prevent fraud
Legal Obligation: To comply with UK laws and regulations
Consent: For marketing communications (you can withdraw consent anytime)

4. Data Sharing and Disclosure

We may share your information with:

Service Providers: Payment processors, delivery services, IT service providers
Legal Requirements: When required by law or to protect our rights
Business Transfers: In connection with mergers or acquisitions

We do not sell your personal information to third parties.

5. Data Retention

We retain your personal information for as long as necessary to:

Fulfill the purposes outlined in this Privacy Policy
Comply with legal obligations (e.g., tax records for 7 years)
Resolve disputes and enforce agreements

Order history is retained for 3 years unless you request deletion.

6. Your Rights Under UK GDPR

You have the following rights regarding your personal data:

Right of Access: Request a copy of your personal data
Right to Rectification: Correct inaccurate or incomplete data
Right to Erasure: Request deletion of your data ("right to be forgotten")
Right to Restriction: Limit how we use your data
Right to Data Portability: Receive your data in a portable format
Right to Object: Object to processing based on legitimate interests
Right to Withdraw Consent: Withdraw consent for marketing at any time

To exercise these rights, contact us at [email protected]

7. Data Security

We implement appropriate technical and organizational measures to protect your personal data, including:

SSL/TLS encryption for data transmission
Secure payment processing (PCI DSS compliant)
Regular security audits and monitoring
Employee training on data protection
Access controls and authentication measures

8. International Data Transfers

Your data is primarily stored and processed within the United Kingdom. If we transfer data outside the UK/EEA, we ensure adequate safeguards are in place, such as Standard Contractual Clauses approved by the UK Information Commissioner's Office (ICO).

9. Children's Privacy

Our services are not intended for children under 16. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

10. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these websites. Please review their privacy policies before providing any information.

11. Marketing Communications

With your consent, we may send you promotional emails about special offers, new products, and other updates. You can opt out at any time by:

Clicking the "unsubscribe" link in any email
Contacting us at [email protected]
Adjusting your account preferences

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on our website and updating the "Last Updated" date. Your continued use of our services after changes constitutes acceptance.

13. Contact Us

For questions about this Privacy Policy or to exercise your rights, contact us at:

Pizza Joker
123 High Street
London, W1A 1AA
United Kingdom
Email: [email protected]
Phone: +44 20 1234 5678

14. Supervisory Authority

You have the right to lodge a complaint with the UK Information Commissioner's Office (ICO) if you believe we have not handled your data appropriately:

Information Commissioner's Office
Wycliffe House, Water Lane
Wilmslow, Cheshire SK9 5AF
Website: www.ico.org.uk
Helpline: 0303 123 1113